Privacy Policy.

Introduction

Di Salvo Real Estate ("Di Salvo Real Estate", "we", "us" or "our") is committed to providing the highest level of privacy and security regarding the collection and use of our clients' personal information. This policy describes how we may collect, use and disclose your personal information.

This Privacy Policy applies to this website (disalvorealty.com), any pages, portals, dashboards or forms we operate that link to it, and our client portal accessible to registered clients with an active engagement with us.

Personal information comprises all the details we hold or collect directly or indirectly (including via cookies or other similar tools) about you, your property enquiries, transactions and interactions or dealings with us, including information received from third parties and information collected through use of our website.

If you have any questions regarding this Privacy Policy or the security of your personal information, please contact us using the details at the end of this document. For more information about our use of cookies please refer to our Cookie Notice.

Why Have a Privacy Policy?

There are a number of laws which set out important standards regarding information that identifies a living individual. This is known as "personal data". All organisations processing personal data must do so fairly and lawfully.

We treat our obligations seriously and take all steps necessary to comply when we store and process your personal data.

It is essential to us to collect, store and process only the minimum required amount of personal data so that we can offer and perform our services. Typical information we might ask for includes your name, address and contact details. In addition, our servers automatically receive and record technical information when you visit our website. Please see our Cookie Notice for more information.

How Do We Collect Your Personal Data?

We collect your personal data in a number of different ways, including:

• When you provide it by communicating with us, for example when submitting a contact form, enquiring about a property, or registering for our client portal.
• When you create or use your account on the client portal to monitor the status of your properties or transactions.
• When you sign in via Google as part of our portal authentication process.
• When you visit our website — for example via cookies and similar technologies — including technical information such as your IP address, browser type and version, operating system, time zone, pages visited, click paths and page interaction data. Please see our Cookie Notice for full details.

How Do We Use Your Personal Data?

We retain and use your personal data for the following main purposes:

• Responding to your property enquiries and providing the services you have requested.
• Managing and administering your client portal account, including tracking the status of your property transactions.
• Verifying your identity and authenticating your access to the client portal.
• Sending you relevant updates about your transactions, properties or our services, where you have consented or where we have a legitimate interest to do so.
• Generating aggregated and anonymised statistics about how our website is used in order to improve our services and user experience.
• For the prevention, detection and investigation of fraud, security incidents and other prohibited activities.
• To comply with applicable local or international laws, regulations, court orders or demands from competent authorities.
• Seeking professional or legal advice in connection with any legal proceedings or rights.
• Administering and improving our website, including troubleshooting, data analysis, testing, research and survey purposes.
• Notifying you about changes to our services.
• To ensure that content from our website is presented in the most effective manner for you.
• Making suggestions and recommendations to you about properties or services that may interest you, except where you have opted out.

How Do We Safeguard Your Personal Data?

The security of your personal information is important to us and we have invested significant resources to protect its safekeeping and confidentiality. When using external service providers, we require that they adhere to the same standards as us. Your data may be transferred or stored outside of your country of residence; regardless of where it is stored, we take all steps reasonably necessary to keep it secure.

The internet is not a secure form of communication and sending and receiving information over the internet carries risks including the risk of access by unauthorised third parties. We do not accept responsibility for the security of your personal information in connection with its transmission over the internet. However, we take all reasonable care in collection, storage, processing and disclosure of your personal data and have implemented internal security procedures to minimise this risk.

Our servers use industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) technology when you submit information through our website, documented by the use of the "https" protocol and the padlock in the URL bar.

How Long Do We Retain Your Personal Data?

Information relating to your property transactions and financial dealings with us will be kept for the period required by applicable law and regulatory obligations in the UAE.

Your client portal profile and account data will be retained while your account remains active and for a reasonable period following the cessation of your engagement with us.

In all other cases, we will erase or anonymise your data once it is no longer necessary for the purpose for which we obtained it.

Who Do We Disclose Your Personal Data To?

We allow third-party service providers to process personal data where this is needed in connection with a service they provide to us. These arrangements may involve your personal information being processed in various countries. We will always strive to adopt the highest standards of privacy protection wherever your personal information is located.

We may share your information with selected third parties including:

• Technology and infrastructure providers who support our website and client portal, including Cloudflare (security and performance), Mapbox (interactive maps) and Google (authentication).
• Analytics providers such as Google Analytics, to help us understand how visitors use our site. All analytics data is aggregated and anonymised.
• Business partners, advisers and sub-contractors for the performance of any agreement we enter into with them or you.
• Competent authorities, regulators and law enforcement bodies where we are under a legal or regulatory obligation to disclose your personal data.
• Professional advisers including lawyers, auditors and insurers in connection with professional services rendered to us.
• Prospective buyers or sellers of any part of our business or assets, in the event of a sale, merger or restructuring.

Withdrawing Your Consent

You may withdraw your consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Please note that withdrawing consent may affect our ability to provide you with certain services.

If you no longer wish to receive marketing or service communications from us, you can contact us at any time using the details at the end of this document or by managing your preferences in your account settings on the client portal.

What Rights Do You Have?

Under applicable data protection law, you have a number of rights in respect of your personal information, including the right to:

• Access the personal data we hold about you.
• Withdraw your consent to the processing of your information at any time.
• Request that we correct any inaccurate or incomplete information we hold about you.
• Request the erasure of your personal data (the "right to be forgotten"), subject to applicable legal obligations.
• Request that we restrict or stop our processing of your information.
• Object to our processing your information where we are relying on a legitimate interest.
• Request the transfer of certain information we hold about you to another organisation (data portability).

To exercise any of these rights, please contact us using the details at the end of this document. Please note that an archive copy of any information provided to us may be retained for our records and for audit purposes.

Third-Party Websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of any third-party websites. Our Privacy Policy does not apply to third-party websites, even where our content or advertisements are displayed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We recommend that you review it regularly. Continued use of our website or client portal after any changes constitutes your acceptance of the updated Privacy Policy.

Contact

If you have any questions, concerns or complaints about the way we process your personal information, please contact us at [email protected].